LMS Mobile — UX Designer

Project challenge

The key challenge was translating a complex desktop-based logistics system into an intuitive mobile application that could be used effectively in demanding warehouse conditions.

Think loud, fast-moving floors with light that shifts from dim corners to bright loading bays, hundreds of scans per shift, and only a few seconds spent on each parcel — the UI had to hold up to all of it.

The application needed to minimise friction and cognitive load while supporting rapid operational processes such as:

• Scanning parcels onto trucks
• Unscanning parcels from trucks
• Tracking parcel movement from origin to destination
• Building pallets by grouping multiple parcels into a single delivery

My role — UX Designer

As the UX Designer, I was responsible for contributing to both the discovery and design phases of the project.

My responsibilities included:

• Participating in stakeholder workshops and discovery sessions to understand operational workflows and business requirements
• Researching and assessing environmental and usability challenges faced by warehouse staff
• Translating complex logistics processes into clear mobile user flows
• Designing mobile-first interfaces based on the existing desktop LMS platform
• Creating and maintaining a scalable design system and reusable UI components in Figma
• Designing interfaces for multiple logistics and parcel-handling processes
• Ensuring the UI supported fast interactions, readability, and accessibility in warehouse conditions

UX focus areas

Key UX considerations included:

• Large touch targets for fast scanning workflows
• High-contrast UI for visibility in different lighting conditions
• Clear visual feedback for successful or failed scans
• Reduced interaction steps for repetitive tasks
• Consistent component usage across workflows
• Optimised information hierarchy for quick decision-making

Outcome

The resulting mobile experience improved operational usability by simplifying parcel management tasks into efficient, mobile-friendly workflows aligned with real-world warehouse operations.